Last updated: 2026-07-12
Information We Collect
We collect business contact details submitted through forms, email, WhatsApp or quotation requests, including name, company, country, phone, email, tank size, target temperature and project requirements.
We may also collect technical information such as IP address, browser type, pages visited, device information and cookie preferences for security, analytics and site performance.
How We Use Information
We use information to respond to inquiries, recommend chiller models, prepare quotations, process orders, arrange shipping, provide after-sales support, improve the website, prevent abuse and meet legal or accounting obligations.
We do not sell personal information. Marketing messages are only sent where permitted by law or with consent, and users may opt out.
GDPR And Privacy Rights
Where applicable, users may request access, correction, deletion, restriction, portability or objection to processing of personal information. Users may also withdraw consent for non-essential cookies or marketing communications.
To exercise these rights, contact us using the email shown on the website. We may need to verify identity before responding.
Sharing, Transfers And Retention
We may share necessary information with logistics providers, payment or banking partners, technical service providers, professional advisers and authorities where required. International transfers may occur when serving customers outside our operating region.
We keep information only for as long as needed for inquiries, contracts, warranty support, accounting, dispute handling and legal obligations.
Security
We use reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse or alteration. No online transmission is completely risk-free, so users should avoid sending sensitive payment credentials through ordinary website forms.