Last updated: 2026-07-12
B2B Equipment Policy
Our products are commercial cooling equipment and may be customized by voltage, capacity, controller, pipe connection, branding or project requirements. Returns or refunds require prior written approval and a return authorization.
Eligible Cases
A return, replacement, repair or refund may be considered if the wrong standard product was shipped, goods arrived with documented transport damage, a confirmed manufacturing defect is reported promptly, or unused standard spare parts are returned in original condition.
Buyers should notify us within 7 days after delivery for visible damage or wrong items, with photos, videos, packing records and order documents.
Non-Returnable Cases
Customized products, used or installed equipment, damage caused by improper installation or operation, wrong selection after buyer confirmation, consumables, clearance items and products modified by the buyer are generally not returnable unless required by law or agreed in writing.
Process And Timing
Contact us with order number, problem description, photos/videos and requested solution. After review, we may issue return instructions. Returned goods must be inspected before replacement or refund approval.
Approved refunds are normally processed within 10 to 15 business days after inspection, using the original or agreed payment method. Banking or platform processing time may vary.
Freight Responsibility
If the issue is caused by our confirmed error or manufacturing defect, we will discuss reasonable repair, replacement or return freight support. If the return is caused by buyer error, changed project requirements or non-defective goods, the buyer is generally responsible for freight, insurance, duties and related costs.